Privacy Policy

At PetWorld Kenya ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase from us.

1. Information We Collect

We collect personal details only when necessary to process your orders, provide customer service, and improve your browsing experience:

• Contact & Shipping Details: Full name, phone number, physical/delivery address, and email address.
• Order Information: Details about the pet food, accessories, or services you purchase.
• Payment Data: Transaction references and phone numbers used for M-Pesa or credit/debit card processing (handled securely via third-party payment gateways; we do not store raw card numbers or PINs).
• Technical Data: IP address, browser type, and device information gathered automatically via standard cookies for analytical and performance purposes.

2. How We Use Your Information

We use your data for legitimate business operations, including:

• Fulfilling and delivering your orders.
• Communicating order updates, delivery status, or customer support responses.
• Processing payments and preventing fraudulent transactions.
• Sending promotional emails or SMS notifications about special deals (only if you have opted in).
• Improving our website usability, product offerings, and customer service.

3. Disclosure & Sharing of Information

We do not sell or rent your personal information to third parties. We only share necessary data with trusted service providers who assist us in operating our business, such as:

• Courier & Logistics Partners: To deliver your purchases to your designated address.
• Payment Processors: To securely authorize and complete payment transactions.
• Legal Authorities: When required by Kenyan law or to protect our rights, safety, and property.

4. Data Security

We implement robust technical and organizational security measures to prevent unauthorized access, loss, or misuse of your personal data. Online checkout transactions are encrypted through Secure Socket Layer (SSL) technology.

5. Your Data Rights (Kenya Data Protection Act, 2019)

Under the Kenya Data Protection Act, you have specific rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Ask us to update or fix inaccurate or incomplete information.
• Right to Deletion: Request that we erase your personal data from our systems (subject to legal retention requirements).
• Opt-Out: Unsubscribe from promotional marketing messages at any time using the link provided in emails or by contacting us.

6. Cookies and Tracking

Our website uses essential and performance cookies to remember your cart items, speed up navigation, and analyze web traffic. You can disable non-essential cookies through your browser settings.

We also store limited data in your browser (via cookies, local storage, or similar technologies) to maintain Functional Application State — for example:

• Remembering your signed-in user session so you don't have to log in on every page.
• Saving your light/dark theme or display preferences.
• Recording dismissed banners, pop-ups, or announcement bars so they don't reappear on every visit.
• Keeping your shopping cart items available across pages and devices when signed in.

This information is used solely to make the site function correctly and personalize your experience — it is not sold or shared with third parties for marketing.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please reach out to us:

• Email: hello@petworld.co.ke
• Phone: 0790 550 550
• Location: Nairobi, Kenya